We typically respond within 1–2 business days.
For bug reports, account issues, feature requests, or any other questions, email us directly and we'll get back to you as soon as possible.
opacorestudios@outlook.comDon't see the pest you're dealing with? Use the Request a Pest feature inside the app (Settings → Request a Pest) or email us the pest name and your region and we'll add it to the library.
The AI assistant isn't identifying my pest correctly — what should I do?
Try taking a photo in better lighting with the pest clearly in focus. If the identification is still off, you can manually browse the pest library and use the Compare Photo tool to match it yourself.
My subscription isn't being recognized after purchase.
Go to Settings → Restore Purchases. If the issue persists, email us with your Apple ID (email only, never your password) and we'll look into it.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to iPhone Settings → Apple ID → Subscriptions → Pestara → Cancel Subscription.
Does the app work without an internet connection?
Yes — the pest library, treatment plans, prevention guide, and all tracking features work fully offline. The AI assistant and Local Services finder require an internet connection.
Is my location data stored anywhere?
No. Your location is used only to determine your US region for pest relevance. Your precise coordinates are never stored or transmitted to our servers. See our Privacy Policy for full details.